Click and Collect

UPDATE: Due to new restrictions, no new Click & Collect orders are being accepted.When you placed your order, it was forwarded immediately to our warehouse for packing. Once it is ready to collect, you will be invited to nominate a time to attend the warehouse - there is a 3-5 day delay at this stage. If you arrive at the warehouse without selecting a time, or at a time that is different to what you have nominated, we cannot serve you. Due to the volume of pickup orders being placed, we are unable to make exceptions under any circumstances.

We cannot stress this enough - if you arrive to collect an order without an appointment, we cannot serve you.

Shipping

Orders marked for shipping are still being processed. Shipping is available Australia wide at this time, and there is a 3-5 day delay for packing.

Stock Levels

If the website says it's out of stock - it's out of stock. However, due to the volume of orders we are currently processing, you may still be able to order products that are out of stock - if this occurs, you will be notified when we pack your order and given the choice of a full refund or a backorder. Backorders will be fulfilled within approximately 8 weeks.

Questions Regarding Product Info

Our entire team is in the warehouse packing orders, and as such, we won't be able to answer enquiries in the same way we usually do. If you shoot us a Facebook message, we may be able to help - however our digital team is working from home, so they're unable to answer queriers regarding stock levels.

Order errors, refunds and resolutions

Please click on your issue below to initiate a resolution.

I was charged, but I don't think my order went through.I selected Click and Collect (Sydney), but I need my order shipped.An item I ordered is sold out and I would like a refund.

If you still need to contact us

There may be a significant delay due to high volumes of e-mails. If any of the above options can resolve your query, use them first and wait 1-2 days for a response. If you still need to contact us, please email [email protected] and you will be replied to as soon as possible.